Because all products are custom-made for each Client, orders cannot be fully refunded once production-related work has started. This policy explains how cancellations and refunds are handled at different stages of a project.
Before a quote is approved and no deposit has been paid, the Client may cancel the project at any time without charges.
Once the Client has approved the quote and paid the deposit, ANMS will start design, sampling and material preparation. If the Client cancels the project at this stage, the deposit will be retained to cover work and costs already incurred. Any additional costs beyond the deposit may be invoiced to the Client.
Once mass production has started, the order cannot be cancelled and no refunds will be provided, except as set out under the “Defective Goods” section below.
If the Client reasonably demonstrates that the delivered goods are materially defective or do not conform to the approved samples or agreed specifications, ANMS will, at its discretion:
• repair or remake the defective portion of the order, or
• offer a partial refund or credit note limited to the defective portion.
The Client must notify ANMS in writing within a reasonable period (e.g. 7 days) from delivery, with photos and a description of the issue.
Any approved refunds will be made via bank transfer to the Client’s designated account. We aim to process refunds within [X] business days after the refund has been agreed in writing. Bank fees and exchange rate differences may apply and are typically borne by the Client unless otherwise agreed.
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